e2bet's Privacy Policy
Protecting your personal information at e2bet is our highest priority. This policy explains how we collect, use, and store your data.
This Privacy Policy ("Policy") describes in detail how personal information of e2bet platform users is collected, processed, stored, and shared. When you use e2bet's website or services, you agree to the terms of this Policy. We ask that you read this Policy carefully and contact our support team if you have any questions.
Scope and Applicability of the Policy
This Privacy Policy applies to all e2bet services, websites, and mobile platforms. This Policy applies to the following individuals:
- All users with a registered account at e2bet
- Those who browse the platform without registering
- Those who have contacted our customer service or live chat
- Those who have subscribed to receive e2bet promotional messages
- Those who have completed financial transactions (deposits or withdrawals)
What Information We Collect
e2bet collects user information in various ways. This information is divided into two main categories: directly provided information and automatically collected information.
Directly Provided Information
Information you voluntarily provide during registration or transactions:
- Full name and date of birth
- Email address and mobile number
- Username and password
- Bank or mobile banking account details (bKash, Nagad, Rocket, Upay)
- Identity verification documents (where applicable)
- Contact address
Automatically Collected Information
Information automatically collected while you use the platform:
- IP address and device information
- Browser type and operating system
- Browsing activity and session information on the platform
- Cookies and tracking technologies
- Gaming history and betting patterns
- Login time and location information (IP-based, not GPS)
How We Use Your Information
e2bet uses your information only for legitimate and necessary purposes. The main purposes for which we use your information are described in detail below:
Account Management
Creating, verifying, and maintaining your account; processing transactions and ensuring secure login.
Financial Transactions
Completing deposit and withdrawal processes, preventing financial fraud, and ensuring transaction security.
Security and Protection
Preventing fraud and unauthorized access, detecting and responding to suspicious activity.
Customer Service
Providing support in Bengali and English via 24/7 live chat and email, and resolving complaints.
Platform Improvement
Analyzing user experience to improve service quality and add new features.
Responsible Gaming
Analyzing data to identify problematic gaming patterns and support responsible gaming measures.
Cookies and Tracking Technologies
The e2bet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us remember your preferences and manage sessions.
Types of cookies we use:
- Essential Cookies: Required for the basic operation of the platform — login sessions, security tokens, etc. These cannot be disabled.
- Functional Cookies: Used to remember your preferences such as language selection and personalized settings.
- Analytical Cookies: Used to understand how users are using the platform and to improve services.
Information Sharing and Disclosure
e2bet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Cases where information is shared
- For payment processing (bKash, Nagad, Rocket, Upay, and banks)
- With technology service providers (hosting, security)
- At the request of authorities to fulfill legal obligations
- To assist law enforcement agencies in fraud investigations
Cases where information is not shared
- Sold to advertising or marketing companies
- Provided to third parties without your consent
- Used for unrelated commercial purposes
- Any disclosure beyond legal obligations
Data Protection Measures
e2bet takes industry-standard technical and organizational measures to protect your information. The key elements of our security framework are:
SSL Encryption
All data transmission secured with 256-bit SSL/TLS technology
Firewall Protection
Advanced firewall technology to prevent unauthorized access
Password Hashing
Passwords are never stored directly; advanced hashing methods are used
Security Monitoring
Round-the-clock system monitoring and suspicious activity detection
Data Retention Period
e2bet does not retain any personal information longer than necessary. Retention periods are determined based on the type and purpose of the information:
- Account Information: While the account is active and for a defined period after it is closed.
- Transaction Information: Retained for an extended period in accordance with financial and legal obligations.
- Customer Service Records: For a defined period after the relevant matter is resolved.
- Analytical Data: Generally retained in anonymized form for service improvement purposes.
- Marketing Preferences: Updated immediately when you unsubscribe.
Your Data Rights
e2bet believes you should have full control over your own data. On our platform you enjoy the following rights:
Right of Access
You may request from us at any time to find out what information we hold about you and how it is being used.
Right of Rectification
If any of your information is incorrect or incomplete, you can contact us to have it corrected.
Right of Erasure
In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
Right to Object to Processing
You have the option to object to marketing communications or certain data processing activities.
Protection of Minors
e2bet is strictly not for anyone under the age of 21. Our platform is for adults only — "for those aged 21 and above only".
- We do not knowingly collect personal information from anyone under the age of 21.
- An age verification process is followed at the time of registration.
- If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.
- If parents or guardians believe their child is using our platform, please notify us immediately.
Policy Changes and Updates
e2bet may update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
- Through a notification banner on the website
- By sending a message to your registered email address
- Through a pop-up notification when you log in to the platform
If you continue to use the platform after a change, it will be assumed that you have agreed to the new Policy. We recommend that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team. e2bet's support team is available 24/7 to assist in Bengali and English.